Customer Success Representative Job at eMeals, Birmingham, AL

YWdCT01DV2QyWWE3M0kwaEh1OTZSVmQrU1E9PQ==
  • eMeals
  • Birmingham, AL

Job Description

eMeals is America's leading provider of curated meal plans connecting consumers to the online grocery pickup and delivery services of Walmart, Kroger, Instacart, Shipt and Amazon. Subscribers have access to 15 food style meal plans, each with new weekly dinner ideas. Based on the selected choices, the eMeals app automatically generates a grocery list that can be shopped instore or sent for pickup or delivery by one of our integrated grocery retailers. eMeals has helped more than a million families relieve the daily stress of putting healthy home-cooked meals on the table quickly, easily and affordably. Life is hard; make dinner easy at  (

Responsibilities:

  • Provide quality service to customers about eMeals' service by communicating through live chat, email, and phone
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Ensure customer accounts are handled appropriately through the membership database
  • Gain customer feedback related to the eMeals service
  • Engage customers on a one-by-one basis to meet both the needs of the customer and eMeals objective of growing the member base
  • Meet personal/team qualitative and quantitative targets

Requirements:

  • Team player; able to productively work with multiple team members
  • Strong phone and verbal communication skills along with active listening
  • Ability to manage large amounts of inbound and outbound calls in a timely manner
  • Good organizational and computer skills
  • Inside sales or call center experience preferred

You'll love eMeals if:

  • You do things right and do the right things
  • You value, respect and work well with others
  • You focus on growth and measurement
  • You continuously improve and learn
  • You take initiative and own your responsibilities
  • You listen to the customer
  • You make room for work and life
  • You keep things simple

Job Tags

Full time,

Similar Jobs

Grand River Health Clinic West

Medical Assistant Job at Grand River Health Clinic West

Medical AssistantClinic West - Grand River Health | Rifle, COAt Grand River, we are more than a hospital - we are neighbors...  ...: $18.50 - $27.72/hour (based on experience)* Shift Differentials: $2-$4/hour for nights and weekends* Comprehensive Benefits: Medical,... 

Vertex Elite LLC

Urgent Need: Cobol Developer: Remote Job at Vertex Elite LLC

Key Responsibilities: Design, develop, and maintain COBOL-based applications on IBM mainframe systems (z/OS). Support and enhance core payor systems including claims adjudication, enrollment, billing, and eligibility. Analyze and troubleshoot complex ...

Progressive Roofing

Metal Commercial Roofer Job at Progressive Roofing

 ...Metal Commercial Roofer Progressive Roofing is growing and looking for the best of the best roofing professionals! Are you looking for year round work and growth opportunity? If the answer is yes, then we want to meet with you Skills/Qualifications needed:... 

Peraton

Summer 2026 Data Science Intern Job at Peraton

 ...Overview About The Role Peraton is seeking Summer 2026 Data Science Interns in support of our Internal Research & Development (...  .... Hands on experience through coursework and/or prior internships working with data science frameworks such as Tensorflow, Sci-... 

FC TRAFFIC CONTROL, INC.

Traffic Control Lead Job at FC TRAFFIC CONTROL, INC.

 ...Traffic Control Lead Technician Take Charge of Your Outdoor Career!Are you ready to take...  ...are measured, marked, and perfectly aligned for efficient progress. Tool Master :...  ...seamless installation. Jobsite Prep : Manage tasks like digging post holes, erecting signs...