Job Description

Gophermods is looking to hire and train you to be an A-player Repair Tech who will contribute to our goal of becoming the nation's leading tech solutions provider. You would be using your expertise to provide high-quality repairs and services for a wide range of devices to drive our repair and IT services forward to schools and businesses. You'll also be joining a supportive, collaborative, and people-first culture, that is passionate about employee growth.

About Gophermods  (Est. 2010)
We are a Minnesota-based tech repair company, dedicated to providing great experiences for customers and employees by specializing in device repair and IT solutions for schools and businesses.

About the role

Our roles support two key service tracks; Education Repair Services and White Glove Services . Your day-to-day will include a mix of: 

• Diagnosing, troubleshooting, and repairing a wide range of devices including Chromebooks, Macs, Windows laptops, iPads, and tablets. 

• Meet productivity benchmarks of 10 repairs/day. 

• Record accurate notes, ticketing, and invoicing in company systems. 

• Apply tactical knowledge to collaborate with team on improving repair processes, driving efficiency and service quality. 

• Provision, configure, and deploy large volumes of devices with accuracy and timeliness. 

• Maintain organized, safe, and efficient workspaces. 

• Adapt quickly to changing client needs and project priorities. 

Our Ideal Candidate :   

We are big on team, values and culture contribution. We're looking for YOU if you can:

• Communicate effectively with peers and leadership

• Support teammates during peak workloads or changing priorities. 

• Are driven by curiosity and like to participate in continuous improvement efforts to enhance customer experience. 

• Can lift up to 35lbs

• Enjoy producing high quality of work 

No IT experience? No worries! We provide paid training! 

What's on Offer  

• Annual raises

• Health- Medical, dental, vision (50% employer-paid)  

• Disability- Short & long-term coverage included  

• 401(k)- 4% company match  

• Time Off- 2 weeks paid PTO + 2 weeks unpaid option, 

• Closed on major holidays

• Growth- Leadership training opportunities  

• Culture- Small-team vibe, vibrant, inclusive, people-first

• COMPTIA Trifactor Certifications 

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